Privacy Policy

At Meldriva, we respect the privacy of our customers and website visitors. We understand the importance of protecting personal information and maintaining clear, responsible data practices.

This Privacy Policy explains how Meldriva collects, uses, processes, shares, and protects personal information when you visit meldriva.com, browse our products, place an order, or contact our customer support team.

Meldriva is operated by ZHWC TECHNOLOGY CO., LIMITED.

We aim to handle personal information responsibly and in accordance with applicable privacy and data protection requirements.

1. Information We Collect

When you interact with our website, we may collect personal information necessary to provide our products and services.

Personal and Contact Information

This may include:

• Full name

• Email address

• Telephone number

• Billing and shipping addresses

• Information submitted through customer support inquiries

Order and Transaction Information

When you place an order, we may collect:

• Products purchased and quantities

• Order numbers and transaction records

• Payment confirmation and transaction status

• Shipping and delivery information

• Return, replacement, and refund records

• Communications relating to your purchase

Device and Website Usage Information

When you access our website, certain information may be collected automatically, including:

• IP address

• Browser type and device information

• Pages viewed and website navigation activity

• Shopping cart interactions

• Referring website information

• Cookies and similar technical identifiers

The information collected depends on how customers interact with our website and which services or features are used.

2. How We Use Personal Information

Meldriva may use personal information for legitimate business purposes connected with operating our online store.

Order Processing and Fulfillment

To process purchases, confirm payments, prepare orders, arrange shipping, and provide delivery information.

Customer Support

To respond to questions about automotive accessories, product specifications, orders, delivery, returns, refunds, and other customer service matters.

Website Functionality

To support shopping carts, checkout features, website navigation, and other essential store functions.

Service Communications

To send order confirmations, shipment notifications, payment updates, and relevant customer service messages.

Marketing and Product Updates

Where permitted by applicable law, we may provide information about new products, collections, and store updates.

Where consent is required, we will seek appropriate consent before sending marketing communications. Customers may unsubscribe from promotional emails using the instructions included in those messages.

Security and Business Operations

To maintain transaction records, identify suspicious activity, support fraud prevention, address technical problems, and meet applicable legal obligations.

Where required by law, we process personal information on an appropriate legal basis, which may include contractual necessity, legal obligations, legitimate interests, or consent.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential functions and improve the online shopping experience.

These technologies may include:

Essential Cookies

Support necessary features such as shopping cart functionality, checkout processing, and website security.

Preference Cookies

Help remember selected website preferences and settings.

Analytics Cookies

Where enabled, help us understand website performance, visitor activity, and how customers interact with our store.

Advertising Cookies

Where enabled, may help measure advertising performance and support relevant promotional activities.

Some cookies may be placed or managed by third-party service providers.

You may be able to manage cookies through your browser settings or privacy controls provided on our website.

Where required by applicable law, we will provide appropriate consent options or other required controls for non-essential tracking technologies.

Disabling certain cookies may affect the availability or operation of some website features.

4. How We Share Personal Information

Meldriva may share relevant personal information with third-party service providers when necessary to operate our online business.

These services may include:

E-Commerce Services

Our online store uses Shopify to support website functionality, product listings, checkout, and order management.

Payment Service Providers

Payment providers may process transaction information to authorize purchases, complete payments, issue refunds, and support transaction security.

Shipping and Fulfillment Services

Delivery and fulfillment providers may receive the information needed to prepare, ship, track, and deliver customer orders.

Technical Service Providers

We may work with providers that support website functionality, maintenance, technical operations, and security.

Analytics and Advertising Services

Where such services are enabled, information about website interactions may be processed for analytics, advertising measurement, or promotional activities, subject to applicable privacy requirements.

Legal and Security Requirements

We may disclose relevant information when required by applicable law or lawful requests, or where reasonably necessary to protect rights, investigate fraud, or address security concerns.

We aim to share information only where relevant to the services being provided.

Depending on the technologies used and applicable privacy laws, certain advertising-related disclosures may be considered a sale, sharing, or use for targeted advertising. Where applicable, we will provide the required disclosures and privacy choices.

5. Payment Information and Security

Meldriva offers online payment options through the payment methods available during checkout.

Payment details are generally processed by the relevant payment service providers according to their own security procedures and privacy practices.

We may receive transaction confirmations, payment status information, and other records necessary for order management and customer support.

We take reasonable measures to support secure website operations and responsible handling of personal information.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers are encouraged to use appropriate precautions when sharing personal information or accessing online services.

6. Data Retention

Meldriva may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The applicable retention period may depend on:

• Order fulfillment and delivery requirements

• Customer support and after-sales assistance

• Returns, replacements, and refund procedures

• Accounting and transaction recordkeeping

• Security and fraud prevention

• Applicable legal obligations

When personal information is no longer reasonably required, we will take appropriate steps to delete, anonymize, or otherwise manage it in accordance with applicable requirements.

Certain information may need to be retained for longer periods where required by law or for legitimate business purposes.

7. Your Privacy Rights

Depending on the privacy laws applicable to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of eligible personal information.

• Request restrictions on certain processing activities.

• Object to certain uses of personal information.

• Withdraw consent where processing is based on consent.

• Request a copy of relevant information where applicable.

• Opt out of certain advertising-related data uses where required by law.

Some requests may be subject to legal exceptions or recordkeeping requirements.

To submit a privacy-related request, please contact us at:

[email protected]

We may request reasonable information to verify your identity before processing certain requests.

We will review privacy requests and respond in accordance with applicable legal requirements.

8. International Data Processing

Meldriva operates an online retail website that may serve customers in different locations.

Personal information may be processed or stored outside the country or region where a customer resides.

Such processing may occur through service providers involved in e-commerce operations, payment processing, website functionality, or order fulfillment.

Where required by applicable law, appropriate safeguards or other lawful arrangements will be used for international transfers of personal information.

We aim to handle personal information in a manner consistent with applicable privacy requirements.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use services provided by independent companies.

These websites and services may operate under their own privacy policies and terms.

Meldriva does not control the privacy practices of independently operated third-party websites.

We encourage customers to review the relevant privacy information before providing personal information to external services.

Our use of third-party services does not remove any responsibilities that Meldriva may have under applicable law.

10. Children's Privacy

Meldriva offers automotive accessories and everyday car care products intended for general consumer use.

Our website is not specifically directed toward children.

We do not knowingly seek to collect children's personal information in circumstances prohibited by applicable law.

If you believe that personal information has been provided by a child inappropriately, please contact us so that we can review the matter and take appropriate action.

11. Changes to This Privacy Policy

Meldriva may update this Privacy Policy when necessary to reflect changes in our website operations, business practices, third-party services, or applicable privacy requirements.

Any revised policy will be published on this page.

Where required by applicable law, we will provide additional notice or obtain appropriate consent for material changes.

We encourage customers and visitors to review this page periodically.

Our goal is to maintain clear and accessible information about how personal information is handled.

12. Contact Information

If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact our customer support team.

BRAND: Meldriva

LEGAL COMPANY NAME: ZHWC TECHNOLOGY CO., LIMITED

OWNER / REPRESENTATIVE: Pan Zhiwei

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 6536 8074

WEBSITE: https://meldriva.com/

BUSINESS ADDRESS: FLAT H 45/F, TOWER 10, DISCOVERY PARK, PHASE 3, 398 CASTLE PEAK ROAD, TSUEN WAN, HONG KONG