Return & Refund Policy

At Meldriva, we want our customers to feel confident when purchasing automotive accessories and everyday car care essentials.

We understand that a product may occasionally arrive damaged, be different from what was ordered, or not meet a customer's expectations.

This policy explains our return eligibility requirements, refund procedures, shipping responsibilities, and how to request customer support.

1. 30-Day Return Policy

Meldriva accepts eligible return requests within 30 days after the order has been delivered.

To be eligible for a return:

• The product must be unused and in its original condition.

• The item should include its original packaging, accessories, and any components supplied with the purchase.

• Proof of purchase, such as an order number or confirmation email, must be provided.

• The return request must be submitted within 30 days after delivery.

Items that have been damaged through improper use, unauthorized modification, or mishandling after delivery may not qualify for a return, except where required by applicable law.

We encourage customers to review product descriptions, dimensions, compatibility information, and usage instructions before completing a purchase.

2. How to Request a Return

If you would like to return a product, please contact our customer support team:

CUSTOMER SUPPORT EMAIL: [email protected]

When submitting a return request, please include:

• Your order number

• The name of the product

• The reason for the return

• Relevant photographs if the product is damaged, defective, or incorrect

Our customer support team will review the information and provide instructions for the next steps.

Please do not send products back without contacting us first.

Once your return request has been reviewed, we will provide the appropriate return instructions and destination.

Following these instructions helps ensure that your return can be identified and processed correctly.

3. Damaged, Defective, or Incorrect Products

At Meldriva, we aim to provide accurate product information and appropriate assistance when an order-related issue occurs.

If you receive an item that is damaged, defective, missing components, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

To help us understand the issue, please provide your order number, a description of the problem, and clear photographs where available.

After reviewing your request, we will work with you to determine an appropriate resolution.

Depending on the circumstances, available solutions may include:

• A replacement product

• A return and refund

• Another appropriate solution agreed upon with the customer

For confirmed damaged, defective, or incorrectly shipped products, Meldriva will cover reasonable return shipping costs when a return is required.

We aim to handle product-related concerns fairly and in accordance with applicable consumer protection requirements.

4. Return Shipping Costs

Return shipping responsibilities depend on the reason for the return.

Returns for Personal Reasons

If you request a return because of a change of mind, personal preference, or an ordering mistake, you will be responsible for the return shipping costs.

Returns Due to Product Issues

If the product is confirmed to be damaged, defective, or incorrectly shipped, Meldriva will cover reasonable return shipping costs when a return is necessary.

Please contact our customer support team before arranging any return shipment.

We will provide instructions based on the circumstances of your request.

5. Refund Processing

Once a returned product has been received and inspected, we will review its eligibility for a refund.

Customers will be informed whether their refund request has been approved.

For approved refunds:

• Refunds will be issued to the original payment method.

• Refunds are generally processed within 5–10 business days after approval.

• The bank or payment provider may require additional time to make the refunded amount available.

Processing times may vary depending on the payment provider and financial institution.

If you have questions about the status of an approved refund, please contact our customer support team.

6. Original Shipping Charges

Original shipping charges are generally non-refundable for returns requested due to personal preference, a change of mind, or an ordering mistake.

For confirmed damaged, defective, or incorrectly shipped products, applicable shipping charges will be considered as part of the resolution.

Any refund amount will be determined according to the circumstances of the return and applicable consumer protection requirements.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, please contact us to discuss the available replacement or refund options.

Replacement arrangements depend on the nature of the issue and product availability.

If you wish to exchange an item because of personal preference, please contact our customer support team before returning the product.

Where a direct exchange is unavailable, you may need to return the eligible item and place a new order.

We aim to provide clear instructions and reasonable assistance throughout the process.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will review whether cancellation is possible before the order has been dispatched.

If an order has already been shipped, cancellation may no longer be available. In this situation, eligible products may be returned after delivery under the conditions outlined in this policy.

If an order is successfully canceled before shipment and payment has already been collected, an appropriate refund will be arranged.

9. Product Use and Compatibility

Meldriva offers automotive cleaning supplies, interior accessories, and practical car care tools.

Before purchasing, customers should review the product description, dimensions, specifications, intended use, and any applicable vehicle compatibility information.

Please follow the usage and safety instructions provided with each product.

Some automotive accessories may have specific installation or handling requirements.

We encourage customers to contact us before purchasing if they have questions about product suitability.

If a product is materially different from its description or has a confirmed defect, customers may request assistance under the applicable provisions of this policy.

Nothing in this policy limits or excludes mandatory consumer rights or remedies available under applicable law.

10. Contact Information

For questions about returns, refunds, damaged products, replacements, or order cancellations, please contact us using the information below.

BRAND: Meldriva

LEGAL COMPANY NAME: ZHWC TECHNOLOGY CO., LIMITED

OWNER / REPRESENTATIVE: Pan Zhiwei

CUSTOMER SUPPORT EMAIL: [email protected]

SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)

Customer Support Phone: +852 6536 8074

WEBSITE: https://meldriva.com/

BUSINESS ADDRESS: FLAT H 45/F, TOWER 10, DISCOVERY PARK, PHASE 3, 398 CASTLE PEAK ROAD, TSUEN WAN, HONG KONG